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| Review by Margarita, Rating: | | The WORST customer service ever! I asked them why the cost of the 4x6" photo before putting my order is 0.36 cents and after placing it - $2, etc. Instead of answering my question, that company has started scamming my mailbox on a daily basis with their ads! I didn't subscribe for their shi...!!! And every time I asked them to stop sending me their ads - they ignore my request. |
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| Review by Fernando, Rating: | | Три богатыря и пуп земли |
| Review by Alan johnson, Rating: | | Twice now I've had bad experiences with npl first time was last fall ordered a large order of prints allowed two weeks turn around time two weeks came and went no shipping called customer service was told by customer service that he would check on the order and call me back he called back and told me he had physically seen my order printing and it would ship that night and be on time for my event. Next day got a delivery shipped notice with a tracking number. But when I searched the tracking number FedEx never showed it as picked up. Long story short was given a reprint and re-ship with a full refund promise by customer service and a guarantee the prints would be there in three days in time for my event. Actuality prints didn't make it for a week and re refund was rescinded and I got a refund on the shipping. After fighting for a week with customer service was given a 100 dollar credit to be used at any time not anything close to the amount spent or the lost sales at my event. 2nd time around my stupidity decided what the heck and ordered a canvas from them for a customer all seemed good order processed rather smoothly and print shipped with a Friday delivery now all went good until late tracking number said delivered but I didn't have the print. See I had moved and updated the delivery address when I placed the order. But there system didn't update it. Was offered by customer service a replacement at 50% of the cost of the original seriously you screw up and now want me to give you more money. Next option have fed ex go pick it up and re deliver in the mean time I get to explain. To my customer why there print isn't here yet. Instead I spent 4 hours of my time and money fixing their mess up in the end customer service wouldn't talk to me and hung up the phone on me. |
| Review by Alan johnson, Rating: | | Twice now I've had bad experiences with npl first time was last fall ordered a large order of prints allowed two weeks turn around time two weeks came and went no shipping called customer service was told by customer service that he would check on the order and call me back he called back and told me he had physically seen my order printing and it would ship that night and be on time for my event. Next day got a delivery shipped notice with a tracking number. But when I searched the tracking number FedEx never showed it as picked up. Long story short was given a reprint and re-ship with a full refund promise by customer service and a guarantee the prints would be there in three days in time for my event. Actuality prints didn't make it for a week and re refund was rescinded and I got a refund on the shipping. After fighting for a week with customer service was given a 100 dollar credit to be used at any time not anything close to the amount spent or the lost sales at my event. 2nd time around my stupidity decided what the heck and ordered a canvas from them for a customer all seemed good order processed rather smoothly and print shipped with a Friday delivery now all went good until late tracking number said delivered but I didn't have the print. See I had moved and updated the delivery address when I placed the order. But there system didn't update it. Was offered by customer service a replacement at 50% of the cost of the original seriously you screw up and now want me to give you more money. Next option have fed ex go pick it up and re deliver in the mean time I get to explain. To my customer why there print isn't here yet. Instead I spent 4 hours of my time and money fixing their mess up in the end customer service wouldn't talk to me and hung up the phone on me. |
| Review by piumini duvetica, Rating: | | It required repeated effort online and over the phone, frustrating experiences shared by millions across the country who tried to sign up only to be sent away because of overwhelming demand and glitches in the www.healthcare.gov website. |
| Review by Mark Hess, Rating: | | I have used Nations for 4 or 5 years and although not a frequent user I have always been satisfied and happy with their service, I had an issue one time (my fault) and was had prompt phone calls back to resolve issue. I am an amatuer enthusiast in the Landscape genre and I too am amazed with the metallic prints. The Roes ordering works great for me. I will continue to use them and am placing another order now |
| Review by joseph paul, Rating: | | I\'ve read some of the reviews on here and can\'t believe what I\'m reading. I\'ve been dealing with Nations for about four years and can\'t say I have a complaint. When something happens, they bend over backwards to resolve the problem. In all the places I\'ve gone for metallic prints, only nations gives me the \"POP\" I\'m looking for. I consider Nations one of the top companies and one of the easiest to work with. I\'m always recommending their services to other photographers I know. |
| Review by Hank Kraft, Rating: | | I am a wedding photographer. I have a full staff of photographers working for me. We shoot 150 weddings a year. We used to use WHCC and Millers over the years. Recently switched to Nations Photo Lab. I thought I would leave a review on Nations because the experience has been amazing. They have a friendly staff. I have worked with people from the bottom to the very top. Their executives actually call you and make sure you\'re getting the best service possible. I even got invited to take a tour of their lab, which was really cool. The pricing is very low. The service very high. Their Products are great. Also for some of our smaller clients who order prints they have a cool online ordering cart system. You can combine paper catalogs which saves me time and money.
I would highly recommend them over other labs out there. You are not lost in the mix like with these other big labs. |
| Review by charu thaker, Rating: | | Very bad customer service, Roes software is by far the most horrible software to use, I went to Advanced Photo Labs great price and very easy to use program and service is excellent. |
| Review by Foto Andrisani, Rating: | | Excellent! No complaints. Prices a very good. Prints are beautiful. Metallic paper is fantastic...but needs a seprate order. ROEs is great once you learn it. I don\'t understand the bad reviews. I\'ve used them a lot. The packaging is way beyond what I expected. And if you had problems with cropping, it\'s because you need to place your photos better. Fast shipping. |
| Review by Michal, Rating: | | Hello everyone, i have already found and tested different beat making software\'s but yesterday i found new interesting one, its called DrDrum - i am looking for someone who is using it, here is an example of bit made by this software www.youtube.com/watch?v=rDxCh3GqEu0 Once again, anyone tested it? Thank you |
| Review by TASHA, Rating: | |
My address is in florida and I sent about 6 orders to NpL in the pass two weeks, thurs far the turnaround time was on time and I love the quality. |
| Review by Matt, Rating: | | Rude customer service! |
| Review by Melissa Taly, Rating: | | What is the Metallic print. I am thinking about trying NPL and was curious about what was special about the metallic prints. |
| Review by Andrew Lawlor, Rating: | | Just received my first order from NPL and I am extremely pleased with every aspect of the service. The software is easy to use, the turnaround was excellent even with board backed and framed prints. The print quality is easily the best I have seen. The prints look just as they do on my iMac screen in Lightroom. I have not had to use customer service so cannot comment on that aspect. But so far so great. |
| Review by David, Rating: | | Shame on them. My 6 x 4 pictures came out croped as if they were in the 4 x 6 format. I never knew i had to rotate then into the 4x6. I had to rotate them in my computer\'s folder. Because in the new ROES application you won\'t see how you can rotate them. I had to re-order all those prints. And the picture size 16 x 20 was rather in the 20 x 16, i had to re-order and rotate the pictures before placing the order. They don\'t have the 6x4 size format, ( landscape), they only have the 4x6 ( portrait). So if you order 6x4, you better rotate them. If they saw how the pictures were being printed they didn\'t care rotate them. Shame on them. The new ROES lay out is very, very confusing. |
| Review by David, Rating: | | Shame on them. My 6 x 4 pictures came out croped as if they were in the 4 x 6 format. I never knew i had to rotate then into the 4x6. I had to rotate them in my computer\'s folder. Because in the new ROES application you won\'t see how you can rotate them. I had to re-order all those prints. And the picture size 16 x 20 was rather in the 20 x 16, i had to re-order and rotate the pictures before placing the order. They don\'t have the 6x4 size format, ( landscape), they only have the 4x6 ( portrait). So if you order 6x4, you better rotate them. If they saw how the pictures were being printed they didn\'t care rotate them. Shame on them. The new ROES lay out is very, very confusing. |
| Review by Rick, Rating: | | Placed a rather large order and about 2/3 of the prints were unacceptable due to either quality or cropping. Half of my head was cropped on some of the larger prints. I spoke to customer service and they were only willing to offer me a discount if I wanted to re-upload a new order. Not what I wanted to hear. I am sending back my order on the hope they will refund my money. |
| Review by Rick, Rating: | | Placed a rather large order and about 2/3 of the prints were unacceptable due to either quality or cropping. Half of my head was cropped on some of the larger prints. I spoke to customer service and they were only willing to offer me a discount if I wanted to re-upload a new order. Not what I wanted to hear. I am sending back my order on the hope they will refund my money. |
| Review by pro_photo, Rating: | | This place is horrible. They have the worst products and customer service. Facility is an OSHA nightmare. Do not use this company, you get what you pay for! |
| Review by Jessica, Rating: | | I\'ve placed two orders with Nations. The photo quality is great, however both of my orders arrived with images bent/wrinkled. Frustrating! Not sure if I want to keep ordering with this company! |
| Review by YRaj, Rating: | | I had to write this review after hearing all the bad reviews. I love NPL. The first time I ordered from them, the prints were amazing on metallic. I had other photographers asked me, where I had gotten them from!
On another note, I am not sure I will get more prints from the color corrected. It seems to be too bright. this may be my problem though..I am going to try ordering some more prints.
The service is excellent and easy to talk to a real person...they even call you back.
Their price and quality will be hard to beat...add to that awesome turnaround time with updates..I believe I will stick with them. |
| Review by Harry, Rating: | | Nations was decent... until they became \"BIG\". The more business WE, the customers give them, the worse the customer service gets! In addition to the fact that their turnaround time tripled!! They were good three years ago... then slowly went downhill! |
| Review by Amy Mailot, Rating: | | Tried MPIX and a couple others that I had a bad experience with and terrible customer service. In fact they never got back with me. I tried Nations Photo Lab and am thrilled!! Awesome pics! Great enlargements!! Quick. Easy software etc.. Try them. |
| Review by Julie, Rating: | | I am baffled by all the bad reviews on here. I\'ve been using Nations for about 2 years (and quite often) and I have never had a problem with the customer service. Every time I\'ve had an issue, I called and got it resolved with no problem. The turn around time is only a few days. I just can\'t get over all the people talking about such bad experiences...it\'s completely opposite of anything I\'ve ever dealt with. And the quality is great too. |
| Review by Lisa, Rating: | | I\'ve checked out many labs and NPL is by the best. They have great prices, fast turnaround, fix any errors immediately, and have always been available (without being put on hold) whenever I\'ve called. Excellent product and customer service! :) |
| Review by Mike Ashkar, Rating: | | HORRIBLE!!!!!!! Everyone should take our advice and not work with nations photo lab! They are infamous for over charging and not securing your account and disregarding their promised turn around time. I placed 4 orders with them which totaled to $355, they ended up charging me $786! so I called them and had to leave a message over and over again (It seems like everyone that works there claims their position is just to answer phones and leave messages) When i finally got someone on the phone it took them 5 days to figure out how they over charged me and to top it all off i have to wait another 3 days for a refund! So their accounting team which combined has an IQ of a 1st grader realized they made a mistake but still delayed my orders and held on to my money until they figured out how they made the mistake. TRUST ME DO NOT WASTE YOUR TIME OR MONEY!!!!! there are so many labs out there that have way better quality and way better pricing! and at least call you back when they promise to, their famous line is \" We didnt forget about you, We promise we\'ll call you back today\" Not once did they stick to their works. Please dont waste your time with this crapy company! |
| Review by Adam, Rating: | | What Else Can I Say About Nations Photo Lab, They Are Tremendously Amazing For One There Quality By Far Surpasses All Other Companies That Dealt With And Not To Top It Off But Costumer Service Is #1 They Are So Generous And Appealing, It Sure Makes Me Wish I Was A Part Of Nations Photo Lab.. Thus Said I\'ve Been A Customer For About A Year And Never Have I Had An Issue With Them.. Thank You So Very Much Nations Photo Lab. I Love You!! |
| Review by Michelle , Rating: | | Sometimes they are good.. but very inconsistent. They always seemed to fix problems until the last time we spoke... they said it was the fault of my screen not being calibrated... until I got many second opinions, and uploaded onto two other computers and my black and white was still black and white... NOT black and pink. Nancy was extremely rude and spoke down to me the entire time. |
| Review by Tom, Rating: | | Great customer service, good prints. Make sure that you calibrate brfore you edit and send. On your own conputer \"what you see is not always what the file is\" Calibrate your screen, get evaluation prints. |
| Review by Sandy Miller, Rating: | | I just recently placed my first order and received them faster than I had thought I would and was very please. They are great. I had great response from customer service. I am definitely ordering from them again. |
| Review by Kala, Rating: | | I recently ordered from nations photo lab and i really loved the prints!! very very nice! But...when i went through my whole order i found that i was missing at least 10 4x6\'s and 2 (8set)wallets, i called in and asked them what happened?!!...They were very nice and checked everything and told me that some had been removed because of the resolution, and i was just disappointed that i never received a phone call or email about it, because i would have corrected my mistake and re-ordered. All im saying is that they might need to step up their customer service, but everything is amazing!! =)) |
| Review by Heather, Rating: | | I ordered 9 prints in all different sizes ranging from 18X24 to 5X5 and I love how they turned out. I also had them placed on foam board, which takes 2-3 extra days to process. I placed my order on Sunday evening and received them by Friday morning! The paper quality surpasses that of Snapfish. I will definately be using them again. |
| Review by Jacob, Rating: | | I agree with all of the other comments on here. The quality is there but the service isn\'t. If they tell you 3 days to do your project, that date means nothing to them. It might take them 10 and they don\'t care. They won\'t contact you to tell you its going to be late, they won\'t rush it, they won\'t give you a discount, they just don\'t care. Then they will screw up the shipping and on and on. |
| Review by Abigail, Rating: | | I have some mixed feelings about NPL. I have only used them once. The photo paper was excellent quality! Although comparing the pictures that I have ordered from snapfish.com and NPL, The color quality was an incredible difference, with the Snapfish prints being more consistent with what was showing on my PC and having a slight warm glow which was what was desired when taking these outdoor portraits. The prints from NPL are much more washed out.. On a different note, I have to agree with some of the other reviews about NPL\'s customer service. I was extremely pleased with their promt attention to your problems. |
| Review by Casey, Rating: | | I am a new customer of Nations and was wondering if anyone had any advice before I place my first order..... |
| Review by Vesper Hawkins, Rating: | | I ordered my prints Late Tuesday Night! Knowing that the prints would really not get started till Wednesday. They state 24-48 turn around. Due to the holidays they said 2-3 days. Thats fine... But on Friday I hadnt received an email saying it was being shipped so i talked to someone through their online chat. She told me it was to be shipped that day! Well now its Wednesday... and their are saying it is on the truck now! You cant be messing with others business. I will use them for the orders that i have pending then i will be tryig mpix.
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| Review by Bernadette Bauder, Rating: | | Be very careful. I own a professional photography comapny in PA. I had some prints doen once to check quality. My orders was $20. A few months later I was notified that somehow another customer with an account number similiar to mine was able to process through my account and my bank account was charged $920. I notified the company and they said they were aware of the situation and would refund me right away. I checked my bank account the next morning and they had Charged my account another $920, thus causing my account to overdraft. They told me my bank Had to contact them so I wentt o the bank and we called them, but they had an excuse for why it could not be fixed. Then I needed to fax them something, oh but their fax machine mysteriously wasnt working. So I emailed them and they have to talk to their online merchandising department whom they could not find a member of at the moment......problem still not resolved, have to get a lawyer. |
| Review by Michael Morrow, Rating: | | Horrible company. First they lost my order, which seemed like a minor set back because they said they would reprint it and overnight it too me. (nothing gracious on there part I paid for overnight) They did not send it over night, they (supposedly) sent it two day through fed ex even though I paid the $30 for overnight. Well I received a notice from fed ex that the order was canceled! Then it was re submitted for pick up by fed ex after I should have already received my order if they would have mailed it with two day. I just tried to check my order to find out if they actually completed it and low and behold my account is gone. They even say my email is not registered with them although I still have the original email with all my account and password info. This is a horrible company to deal with. Highly dishonest, and deleted my account so I could no longer check my order. Buyer Beware. |
| Review by Jerry Carnation, Rating: | | i just got off the phone with them, i am trying to order my very 1st prints, although my issue wasn\'t resolved, i am still going to print & do business with them because of the great customer service. PS i heard their prints are amazing quality |
| Review by Henry , Rating: | | When I was starting out I wanted to see what was out there for photo labs and found the work and customer relations that Nations Photo Lab has is at the top of the list. I do fine art photography and some portrait work and they have not failed me. I get my orders quick and the prints are outstanding. When I call with questions I always get a live person and they are always in a good mood and willing to help. When I wanted to see their work they even sent me proofs of my work for free. It will be hard to beat them in quality, service, and delivery time. I believe once you try them you will not go anywhere else. |
| Review by Pet Shotz, Rating: | | I use Nations Photo Lab for all my photography business\' digital work and I have been well pleased with quality, prices, and service. They even call me for consultation BEFORE they print and bill me for a questionable quality issue. Wow. |
| Review by Nancy Nolan, Rating: | | I am a new customer but will never go anywhere else. Nations Photo Lab is amazing. The metallic prints are absolutely beautiful and their prices are very reasonable.
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| Review by Ellen Dutton, Rating: | | I tried this lab first and don\'t even want to try another lab... it was so nice to have a real person to talk to with any questions.
I made a point to call and let them know how much I liked their service AND the prints I had on gator board were awsome!! |
| Review by steve , Rating: | | Nations is the best. I use them for all of my prints, gallery wraps and albums. I always receive the orders quickly and without problems. |
| Review by Joanna Dee, Rating: | | Nations Photo Lab has the absolute highest quality prints around. Their pricing seems to be as good as it gets for professional quality work. I would highly recommend them. |
| Review by Ashley Reeder, Rating: | | I normally don't leave reviews, as i feel they are sometimes biased, but i felt i had to leave a message here about the customer service at Nations, everytime i call, i actually talk to a human! And not only an actual person, but someone who is always freindly. |
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